Corporate Responsibility
QUALITY POLICY
We subscribe to the view that quality is the outcome of all activities that take place within the organisation. Total Quality Management (TQM) is a discipline and philosophy of management which institutionalizes planned and continuous improvement is a principle the group adheres to. We also put emphasis on the focus of improvements being on systems and processes rather than on the individual; also that all function and employees have to participate in the improvement process.
We subscribe to the view that quality is the outcome of all activities that take place within the organisation. Total Quality Management (TQM) is a discipline and philosophy of management which institutionalizes planned and continuous improvement is a principle the group adheres to. We also put emphasis on the focus of improvements being on systems and processes rather than on the individual; also that all function and employees have to participate in the improvement process.
GOALS AND OBJECTIVES
(1) To promote a safe environment for patients and staff that facilitate a culture of quality throughout all organisations in the group.
(2) To provide a systematic approach to performance improvement activities.
(3) To promote high quality, cost effective services through the development and implementation of policies, procedures and guidelines.
(4) Promote effective communication. Foster staff education processes.
(5) Improve employee relations and promote employee satisfaction.
(6) Ensure all CGG and other regulatory requirements are included in performance measures.
(7) Establish priorities for performance improvement activities.
